Total Calls Handled
26
Estimates Booked
11
Urgent Flags Sent
2
Avg Call Duration
2m 14s
Booking Rate
42%
Call Outcomes
Top Requested Services
1. Roofing
9 calls
2. Kitchen Remodel
6 calls
3. Bathroom Remodel
5 calls
4. Insurance/Storm Damage
4 calls
5. General Inquiry
2 calls
Recent Voice Agent Calls
| Caller | Date & Time | Service Requested | Outcome | Action |
|---|---|---|---|---|
| Jim Urbanek | Yesterday, 4:45 PM | Bathroom Remodel | Booked (Thu 2:30pm) | |
|
AI Summary: Homeowner reporting water stain on kitchen ceiling following storm. Roof concern. Located in Southgate. Estimate booked for Thursday 2:30pm.
Hi yeah I've got a leak coming through my kitchen ceiling after all the rain we had.
Oh no — okay, is it actively dripping right now or did it come through during the storm and stop?
It stopped but there's a big water stain and I'm worried about the roof.
Totally understandable — that's exactly the kind of thing you want looked at before the next rain. Is this your primary home in Taylor or somewhere nearby?
Yeah I'm over in Southgate actually.
Perfect — we're out in that area all the time. Billy will come take a look at the roof and the ceiling, tell you exactly what you've got, and give you a written quote right there. The estimate is completely free. What days this week work for you?
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| Kevin Nowak | Mon, 1:00 PM | Insurance/Damage | Urgent Flag | |
|
AI Summary: Caller had an aggressive roof leak during the last freeze. Needs emergency callback. Located in Taylor. Flagged URGENT.
Hello, my roof is leaking bad in my bedroom, it's ruining the carpet.
I am so sorry to hear that. Since it's an active leak, I am flagging this as urgent right now.
I need someone out here today.
I am sending Billy a high-priority alert. He will call you back on this number within the next few minutes to coordinate an emergency tarp and inspection. Hold tight!
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| Cheryl Morton | Sat, 10:45 AM | Roofing | Booked (Tue 9:00am) | |
|
AI Summary: General inquiry for roof replacement. Standard shingle quote requested. Booked for Tuesday morning in Dearborn.
I want to get a quote on getting my roof replaced this spring.
Absolutely, we do completely free estimates for roof replacements. Are you looking for asphalt shingles?
Yes just standard dimensional shingles.
Great. Billy can swing by on Tuesday at 9:00 AM to measure it up and give you a solid price. Does that work?
Tuesday at 9 works. The house is in Dearborn.
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| Unknown Caller | Fri, 2:15 PM | Unknown | Hung Up | |
| Unknown Caller | Thu, 9:20 AM | Gutter Installation | Callback Req | |